3. DEFINITIONS

The following definitions apply to the terms used in these Terms and Conditions:

• 1. "Bank Card" refers to a Visa or MasterCard credit card, or a debit card that you hold.
• 2. "Business Day" refers to Monday to Friday, excluding public holidays in Lithuania.
• 3. "Card Issuer" refers to the entity that issues and owns a Bank Card.
• 4. "Money Remittance" refers to a payment service where funds are received from you without creating a payment account in your name or the Recipient's name. The purpose is to transfer these funds to the Recipient or another payment service provider acting on behalf of the Recipient, or to make them available to the Recipient.
• 5. "Our Group" is defined in clause 21.
• 6. "Our Services" refers to the Money Remittance service that we provide to you.
• 7. "Paying Agent" refers to a natural person or a legal entity that acts as a third-party provider of payment services or as our agent. They pay out funds to the Recipient in the destination country specified by you in the Payment Order initiated while using Our Services.
• 8. "Payment Order" refers to all instructions submitted by you to us, requesting the execution of a Payment Transaction.
• 9. "Payment Transaction" refers to the transfer of funds to a Recipient initiated by you while using Our Services.
• 10. "Recipient" refers to the individual designated by you as the receiver of the Payment Transaction. The Recipient must be acceptable to us and can receive the money transfer through a designated Paying Agent or via bank transfer to their bank account.
• 11. "PayShop App" is defined in the section titled 'Introduction' above.
• 12. The terms "you," "yours," and "user" refer to the individual person who contracts with us for the provision of Our Services.
• 13. Other terms used in these Terms and Conditions are defined in the text below.

4. FORMATION OF CONTRACT

Every Payment Transaction we carry out on your behalf constitutes an individual agreement that includes the currently applicable Terms and Conditions at the time of initiating your Payment Transaction. It is your responsibility to inform the recipient of the Payment Transaction accordingly. Upon your specific request, we will furnish you with a complimentary copy of the relevant Terms and Conditions pertaining to your completed Payment Transaction. This can be done either through email or by making them available in your account on the PayShop App.

5. CHANGES

Please be aware that the Terms and Conditions may be revised periodically to comply with changes in the law, regulatory requirements, or market conditions. Therefore, if you plan to initiate multiple Payment Transactions using our Services over time, please note that the Terms and Conditions may have changed since your last transaction. It is important to review the Terms and Conditions before initiating any additional Payment Transactions. Once you have initiated your first Payment Transaction, you will be able to access the updated Terms and Conditions on the PayShop App. These updates do not relieve you of your responsibility to read and confirm the applicable Terms and Conditions before each new Payment Transaction. The updated Terms and Conditions will be made available to you on the PayShop App. Any changes we make to the Terms and Conditions will generally apply to Payment Orders entered into after the effective date of the revised Terms and Conditions. However, they may also apply to Payment Orders entered into before that date if required by law or regulatory requirements. In any case, the updated version of the Terms and Conditions will replace the previous version. Please note that we cannot guarantee uninterrupted availability of the PayShop App or its content. We may temporarily suspend, withdraw, or restrict access to all or part of the app for business or operational reasons. We will make reasonable efforts to provide you with advance notice of any scheduled suspension or withdrawal, such as by posting a message on the PayShop App or sending an email to the last provided email address.

6. ACCESS TO OUR SERVICES

In order to utilize the PayShop App, it is necessary for you to have a valid user account. To establish a user account, you can submit an application through the app by providing your personal information, creating a password, and accepting the Terms and Conditions. If your application is accepted, we will create and activate your user account, allowing you to access Our Services within the limitations outlined in the Terms and Conditions. All the information you provide will be securely stored in your user account by us or our authorized partners. It is important to note that having a user account does not obligate you to use Our Services or perform any specific actions or checks. You have the right to delete your user account at any time. Your user account is designed solely for your convenience in using Our Services and enables us to match your previous data with your new use of Our Services. To access Our Services through the PayShop App, you must correctly enter your username and password (referred to as your "User ID") and authenticate your identity with a one-time-password (OTP) when prompted. Your User ID is strictly confidential, personal, and non-transferable. It is your responsibility to ensure the security and confidentiality of your User ID and any other security features associated with your access to the PayShop App, including any Payment Order details. NEVER SHARE your User ID or any other sensitive information with anyone else.

We will not open a payment account for you. To use Our Services with your user account, you must attach and link your Bank Card issued by a Card Issuer. When initiating a Payment Transaction, you will need to deduct funds from the Bank Card, which we will then remit to the Recipient. Deducting funds may require additional steps set by the Card Issuer, and it is your responsibility to follow these requirements. If you report unauthorized use of your User ID or Ria Money Transfer App, we will take necessary actions to prevent further use of your user account. We will notify you of these actions and reasons, unless legally restricted. We are not liable for any losses due to your failure to comply with Terms and Conditions. Contact the Bank Issuer for maximum safety regarding your Bank Card linked to your user account. You are responsible for damages resulting from unauthorized use of your User ID, as per laws and regulations. We have the right to deactivate your User ID at our discretion, for any reason, including non-compliance with Terms and Conditions.

7. CURRENCY EXCHANGE

If you request the execution of a Payment Order for a Payment Transaction in a currency other than euro (EUR), we will verify if we can accommodate the requested currency. If so, we will apply a retail exchange rate along with any service charge. Prior to authorizing the Payment Order, we will inform you of this retail exchange rate. The payout currency for such Payment Transaction is obtained by us at a fluctuating wholesale rate. The variance between the retail exchange rate applied to the Payment Transaction and the wholesale exchange rate at which we acquired the payout currency will be retained by us and/or the paying agent as revenue, in addition to any service charges. You will always be presented with the relevant exchange rate on the Ria Money Transfer App screen before confirming the Payment Order. This allows you to halt the Payment Order if the exchange rate is unsatisfactory. For more details regarding the price calculator (which outlines available currencies and countries, as well as exchange rates), payout locations, customer fees, and exchange rates, please refer to the FAQ section on the Ria Money Transfer App.

8. REQUIRED HARDWARE AND SOFTWARE

In order to utilize Our Services, it is essential that you possess the necessary equipment and telecommunication lines. This includes a computer or mobile device with an operating system that is compatible with our services, as well as the ability to store records on a durable medium. For example, you may choose to store records on your mobile phone or print them out using a printer.

Please be aware that certain software and equipment that you currently use may not be able to support our software. As a result, you may encounter difficulties in accessing and utilizing Our Services. It is important to save any notices, disclosures, and statements that we send to you electronically.

To access and retain notifications, disclosures, and statements provided electronically, the following requirements must be met:

• (i) You must have a device that operates on a platform with the quality of the Android or iOS environment, or a higher quality platform.
• (ii) An internet connection is necessary.
• (iii) Your device must have a current version of Android 4.4 or higher, or iOS 8 or higher.
• (iv) Your device and operating system must be capable of supporting all of the above requirements.

Please note that we reserve the right to discontinue support for any software that we deem to have security or other flaws that make it unsuitable for use with Our Services. It is important to understand that we are not responsible for the content, policies, goods, or services of any other individuals or websites that are linked to or accessible via the Ria Money Transfer App. The presence of any link to another mobile application or website does not imply our endorsement or association with that application, website, or the individuals operating them. Any reliance on the content, policies, or services of other individuals or websites is done at your own risk. If you have any queries, concerns, or complaints regarding such mobile applications or websites, please direct them to the individuals responsible for their operation.

9. ISSUE OF PAYMENT ORDERS

In order to use Our Services, you must agree to the Terms and Conditions and log into the Ria Money Transfer App. Within the app, you will need to provide us with your Payment Orders. Each Payment Order must contain the necessary information for us to execute it, as determined by us.

This includes the recipient's name and details, the destination country of the payment, the amount and currency of the transaction, and the IBAN code or bank account code if applicable. If the funds are to be received at a specific location, the address of the paying agent must also be provided. Once you have entered the required information, you will need to authenticate the Payment Order using the required methods from your card issuer and us. We only accept Payment Orders submitted through the PayShop. By submitting a Payment Order, you are giving us your consent to proceed with and authorize the transaction. Payment for the execution of your Payment Transaction and the customer fee can be made using a Bank Card. You must authorize your card issuer to transfer the necessary funds to us and ensure that your payment method has sufficient funds or credit available in a timely manner for us to proceed with the transaction.

TRANSFERRING PERSONAL DATA OUTSIDE THE EEA OR UK

We disclose your personal information within the payshop group and to external third parties (the categories of which are outlined in this Policy). This could involve the transfer of your personal data outside of the EU or UK. When we do transfer your personal data outside of the EU or UK, we will guarantee that it receives a level of protection similar to what it would have in Europe. In certain cases, your personal data may be transferred to countries that the European Commission has deemed to offer an adequate level of protection for personal data. In other cases, we will ensure that at least one of the lawful safeguards is in place, which may involve using specific contracts approved by the UK Government and/or European Commission to provide your personal data with the same level of protection it would have in Europe.

HOW LONG DO WE RETAIN YOUR DATA?

We will retain your personal data only for the necessary duration to fulfill the purposes for which it was collected, such as meeting legal, accounting, or reporting obligations. The appropriate retention period for personal data is determined based on various factors, including the laws and regulations applicable to your country of residence, the type and sensitivity of the data, the potential risks associated with unauthorized use or disclosure, and whether the purposes of processing the data can be achieved through alternative means. As a regulated financial institution, we are mandated to retain certain personal and transactional data even after your account is closed. By using our Services, you explicitly consent to us retaining your personal data, including information related to your transactions and identity verification, for a minimum of 7 years after the termination of your legal relationship with us.

CHANGES TO THIS POLICY

We reserve the right to modify this Policy at any given time. In the event of any changes, we will inform you by publishing an updated version on our Site and App. We recommend reviewing this Policy each time you engage in a Transaction, as it may have been revised since your initial registration for our Services or your last Transaction. If you disagree with any part of this Policy or any modifications made, you have the option to terminate your Agreement with us and deactivate your Profile. Please contact us via email at data@payshop.clic or through other means of communication.

CHILDREN

We kindly request that individuals under the age of 18, whom we consider as children and minors, abstain from utilizing our Services or providing any personal details to us. Individuals under the age of 18 are not permitted to access our Services, and should we find that an individual under the age of 18 has created a Profile with us, we will deactivate it.

PRIVACY POLICY TRANSLATION

The Policy has been formulated in English, and there is a possibility of translations being available in other languages. In case of any discrepancies between the English version and the translated versions, you acknowledge that the English version of the Policy will prevail in any dispute concerning this Policy.

CONTACT AND COMPLAINTS

Should you have any inquiries, feedback, or inquiries about our privacy policy, please do not hesitate to contact us at privacy@payshop.clic. If you are unsatisfied with the resolution of your questions or issues, or if you suspect that your data protection or privacy rights have been violated, you have the option to file a complaint with a supervisory authority or other relevant public body tasked with upholding privacy regulations, as detailed in the "Our Relationship with You" section.

HOW CAN I CONTACT THE COMPANY REGARDING MY DATA?

You can always submit a request to our Data Protection Officer, by sending an email to the following address: dpo@payshop.clic.